71-75 Shelton Street
Covent Garden, London,
WC2H 9JQ
Teylu and Partners Limited is the data controller responsible for your personal data. We are registered with the Information Commissioner's Office (ICO) and comply with the UK General
Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy or our data practices, please contact us at the details provided at the end of this document.
We collect personal data through various means when you interact with our website and services. The types of data we collect include:
When you complete contact forms, request information, or engage with us, you may provide: your name, email address, telephone number, company name, job title, postal address, and any other information you choose to include in your message or enquiry.
When you visit our website, we automatically collect certain technical and usage data including: your IP address, geographic location derived from your IP address, browser type and version, operating system, device type, referring website, pages visited, time spent on pages, scroll depth, click patterns, and other behavioural data relating to your interaction with our website.
We may receive personal data about you from third party sources including: analytics providers, advertising networks, search information providers, social media platforms, and publicly available sources such as Companies House and LinkedIn.
We use your personal data for the following purposes:
Any contact information you share with us through our website forms, including your name, email address, telephone number, and company details, will be used for marketing purposes. This includes sending you information about our services, industry insights, case studies, event invitations, and other communications we believe may be of interest to you.
We may contact you via email, telephone, post, SMS, social media messaging, and other digital channels. We may also use your data to create targeted advertising audiences on platforms including Google, Meta, LinkedIn, and other advertising networks.
Where you become a client, we use your data to deliver the services you have engaged us to provide, manage our relationship with you, issue invoices, and communicate about project matters.
We use behavioural data including page views, scroll depth, heatmaps, and click patterns to understand how visitors use our website, identify areas for improvement, and optimise user experience. This data helps us make informed decisions about website design, content, and functionality.
We use tracking technologies to measure the effectiveness of our advertising campaigns, deliver targeted advertisements to you on other websites and platforms, and create remarketing audiences based on your interactions with our website. This includes the use of Google Ads conversion tracking and remarketing pixels.
We may use your data to comply with applicable laws and regulations, respond to legal requests, protect our rights and interests, and prevent fraud or other harmful activities.
Our website uses cookies and similar tracking technologies to collect and store information about your visit. Cookies are small text files placed on your device that allow us to recognise you and remember your preferences.
These cookies are necessary for the website to function properly and cannot be disabled. They include cookies that enable core functionality such as security, network management, and accessibility.
We use analytics cookies to understand how visitors interact with our website. These cookies collect information including pages visited, time on site, scroll depth, click locations, mouse movements, and navigation paths. We use tools including Google Analytics and heatmap tracking software to collect this data. This information is used to improve our website and understand user behaviour.
We use advertising cookies to deliver relevant advertisements to you and measure the effectiveness of our advertising campaigns. These cookies track your visit to our website and your activity across other websites. We use Google Ads cookies for conversion tracking and remarketing purposes, which enable us to show you targeted advertisements based on your previous interactions with our website.
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or reject non essential cookies. You can change your cookie preferences at any time through our cookie settings or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We collect your IP address when you visit our website. Your IP address is used to derive approximate geographic location information, including country, region, and city. This information helps us understand where our website visitors are located, deliver region appropriate content, comply with geographic restrictions, detect and prevent fraud, and analyse the effectiveness of marketing campaigns in different locations.
IP addresses may also be shared with third party analytics and advertising platforms as part of their tracking and measurement functionality.
We may share your personal data with the following categories of third parties:
Service Providers: Third parties who provide services on our behalf, including website hosting, email marketing platforms, customer relationship management systems, analytics providers, and advertising platforms. These providers process data only on our instructions and are contractually bound to protect your data.
Advertising Partners: We share data with advertising platforms including Google, Meta, LinkedIn, and other networks to deliver targeted advertising and measure campaign effectiveness. This may include hashed email addresses, device identifiers, and behavioural data.
Analytics Providers: We use third party analytics services including Google Analytics and heatmap tools to analyse website usage. These providers may collect data about your interactions with our website.
Professional Advisers: Including lawyers, accountants, and auditors where necessary for the provision of professional services to us.
Legal and Regulatory Bodies: Where required by law or to protect our legal rights.
International Data Transfers
Some of our third party service providers are located outside the United Kingdom and European Economic Area. Where we transfer your personal data internationally, we ensure appropriate safeguards are in place, including: transfers to countries with adequacy decisions, standard contractual clauses approved by the UK Information Commissioner, or other lawful transfer mechanisms
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the type of data and the purpose of processing:
Marketing contact data is retained until you withdraw consent or request deletion, or for a period of three years from your last interaction with us, whichever is sooner. Client data is retained for seven years following the end of our engagement for contractual and legal compliance purposes. Website analytics data is retained in aggregated form indefinitely and in identifiable form for up to 26 months.
Under UK data protection law, you have the following rights in relation to your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine readable format.
Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month of receipt.
You can opt out of receiving marketing communications from us at any time by: clicking the unsubscribe link in any marketing email, contacting us directly to request removal from our marketing lists, or adjusting your preferences in our preference centre if applicable.
Please note that even if you opt out of marketing communications, we may still contact you regarding service delivery, contractual matters, or other non marketing purposes.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third party websites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
If you have any concerns about how we handle your personal data, please contact us in the first instance and we will do our best to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.
