Understanding The Challenge
With a long standing reputation for quality roasting and a strong market presence, The Coffee Factory aimed to leverage digital technologies to enhance customer engagement, expand market reach and streamline operations to generate more profits. The primary aim was scaling the brand's subscription customer base, introducing the brand to new audiences and optimising the website to deliver better profit margins.
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Our Approach
We built an affiliate program that drives 24/7 exposure and new to brand sales, an email automation system in Klaviyo to increase revenue per send and capture lost revenue, and developed a digital marketing strategy across PPC and SEO to scale the brand. This strategy allowed the brand to invest heavily in a new Shopify website moving away from an expensive custom application, invest in new product development and develop a trade network from D2C sales revenue.
Capabilities Deployed
- PPC
- SEO
- UX Design
- Analytics
- Shopify Integrations
- Website Development
- PR
- Affiliate Marketing
- Email Automation
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Learnings From Project
This project showed us how digital transformation can enable strategic reinvestment. By moving from an expensive custom application to Shopify while improving marketing returns, the brand freed up budget for product development and trade expansion. Affiliate marketing proved particularly effective for subscription products with high lifetime value.
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